Heard routes every guest rating in real time — happy guests toward Google, unhappy guests straight to your manager's phone, in time to make it right at the table or with a quick text after service. We're launching with a small group of founding restaurants who get it free for the entire pilot in exchange for honest feedback.
No hardware · no POS integration · white-glove setup, we do the work
This is exactly what your guests see.
Pilots only work when both sides know exactly what they're signing up for. Here's the whole arrangement — nothing hidden in fine print.
Heard is new. The core system works — ratings route, alerts fire, the dashboard fills — but the difference between a working product and a great one is what happens on a real dinner rush, on real tables, with real guests.
That knowledge lives with you, not us. So the pilot is free because your feedback is the payment. You tell us where it shines and where it stumbles; we fix it fast and build what your shift actually needs.
When the pilot ends, you keep your data, your QR cards, and a founding rate — and you'll have had months of catching problems while they were still fixable, whether that's at the table or with a quick text after service.
Don't take our word for it — drag the sliders to match your restaurant and see what's at stake every month. The math below uses your inputs and two conservative assumptions, both shown.
Assumptions you can argue with: an unhappy guest who never hears from you doesn't come back, and most never say a word — they just leave. Heard's job is to turn silent walkouts into conversations. The estimate counts only the guest's own lost visits; it ignores the friends they'd bring and the people who read their review, so the real number is likely higher.
Two minutes. Tell us about your restaurant and how you handle guest complaints today.
We make sure Heard fits your service style, answer your questions, and confirm your spot. If it's not a fit, we'll say so — no hard feelings either way.
Your branded form, your manager's phone on the alert list, your Google review link wired in, and print-ready QR table cards in your inbox.
Your first ratings arrive that night. When a 2★ pings the manager's phone, you choose the recovery: visit the table if the moment is right, or text the guest after service — their contact info comes attached whenever they share it.
A short call every few weeks. We ship fixes and improvements continuously through the pilot.
Takes about two minutes. We'll reply within one business day.
Thanks — we'll review it and get back to you within one business day to schedule a short call. Keep an eye on your inbox (and your phone; restaurant owners answer texts faster, we get it).
Put the cards on your tables and find out what your guests would have told the internet — before they do.
Apply for a pilot spot