Heard puts a 20-second feedback form on every table. Happy guests get nudged to Google. Unhappy guests reach your manager's phone in seconds — while they're still in their seats and you can still fix it.
No hardware. No POS integration. Live the same afternoon you sign up.
This is exactly what your guests see.
Heard isn't another survey tool. It's a routing system: every rating goes exactly where it does you the most good.
A QR code on the receipt, table tent, or check presenter opens your branded form. Your name, your colors, your tables — it never looks like third-party software.
Five stars, optional comment, optional contact info. Most guests finish in under 20 seconds — which is why they actually do it.
4–5 stars → a friendly nudge to leave a Google review. 1–3 stars → an SMS to your manager on duty with the table number, the issue, and a chance to make it right tonight.
A comped dessert and a sincere apology at the table costs you a few dollars. The same complaint on Google costs you every future diner who reads it. Heard buys you the window in between.
One flat price per location. Unlimited tables, unlimited responses, unlimited staff phones on the alert list. If Heard saves you a single one-star review a month, it has paid for itself many times over.
Setup is a 15-minute call: we brand your form, print-ready QR cards land in your inbox, and your first alerts arrive the same night.
Set it up this afternoon. By close tonight you'll know exactly how every table felt — and the unhappy ones will have heard from you first.
Join the founding pilot — free