Heard.
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★★★★★Guest feedback for restaurants

Keep rough tables off the internet. Turn great ones into five-star reviews.

A QR code at the table turns a twenty-second rating into momentum. Happy guests get a gentle nudge to Google; tougher feedback lands quietly in your private dashboard.

Nothing for you or your staff to manage during service.

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No card required
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5–9%
more revenue for every one-star gain in your average online rating. — Harvard Business School
Maple & Vine
So glad you enjoyed it!
Would you share a quick review on Google? It helps more than you know.
★★★★★
GShare on Google
No thanks
How was it?
Scan to tell us
What your guest sees

Twenty seconds, on their own phone.

No app, no account, no download. They scan, they tap a rating — and the path quietly splits.

★★
A great table → Google
Four or five stars gets a one-tap nudge to leave a public review, while the goodwill is fresh.
A rough table → just you
Three stars or fewer routes privately to your dashboard, so you hear it before the internet does.
Try it — tap a rating
Maple & Vine
How was everything?
Tap to rate your visit.
Not greatLoved it
What you see

One calm place for everything guests are telling you.

Check it after close, over coffee, whenever it fits. It'll be there — organized, and clear about what actually needs a decision.

maple-vine.heardfeedback.com
Guest feedback
Live data · refreshes every minute
Avg rating
4.6★★★★★
38 responses
Needs follow-up
2
low ratings to action
Caught privately
86%
handled off the internet
Sent to Google
14
happy guests tapped review
What's going wrong
Food quality4
Slow service3
Noise2
Cleanliness1
Action center
2 to action1 resolved
Each one needs a decision or a reply — create an action or dismiss it.
★★★★★Table 88:12 PMReach out
"Steak came out cold and took 40 minutes. Disappointing for a birthday."
Create actionDismiss
★★★★★Table 5YesterdayResolved
"Appetizer never came and we had to ask twice."
What we didBriefed the kitchen on ticket times at pre-shift.
How it works

Three steps. No staff training.

Step one

The guest scans

A print-ready QR card on the table, check, or receipt opens your branded form — no app, no account.

Step two

They rate in ~20 seconds

One tap on a star, an optional comment. Quick enough that guests actually finish it before they leave.

Step three

Heard sorts it for you

Happy guests are nudged to Google. Tough feedback waits quietly in your dashboard for whenever you're ready.

Your online rating is one of the most valuable numbers in your business.

5–9%
more revenue for each one-star gain in your average rating. Harvard Business School
1 in 3
unhappy guests never say a word to staff — they just leave, and sometimes post later.
94%
of diners read reviews before deciding where to eat.
86%
of tough feedback Heard restaurants get is handled privately — never posted publicly.
Why it pays off

Quiet software, measurable results.

Protect the revenue tied to your rating

Keep the one-star surprises off public profiles, so the number that drives bookings keeps climbing.

Turn foot traffic into review volume

Every happy table becomes a chance at a public review — more reviews, fresher dates, zero ad spend.

Hear the guests who'd stay silent

The one in three who'd never flag a server now have an easy, private way to tell you what went wrong.

Spot recurring issues with data

See whether it's food temp, ticket times, or noise — patterns over time, not one loud complaint.

Nothing to babysit during service

No alerts, no app for staff, no live routing. The floor runs exactly as it does today.

Reduce churn from quiet disappointment

A guest who feels heard comes back. Catching the miss is your chance to win them again.

Pricing

One flat fee. Every guest, every response.

Start with a 30-day free trial and watch real feedback come in from your own restaurant before you pay a thing. No card required to begin.

No setup fees, no per-response charges
Cancel anytime, in one click
Set up in an afternoon
30-day free trial · no card required
$29/ month, flat
Billed monthly after your trial. Cancel anytime.
✓Your own branded guest feedback form
✓Smart routing — Google for happy, private for tough
✓Owner dashboard with action tracking
✓Print-ready QR cards for tables & checks
✓Unlimited responses, one location
Start your 30-day free trial
Questions

Good questions, answered.

No. Heard is just a QR code and a web page — print the cards, set them on the tables, and you're live. There's nothing to integrate, install, or wire into your point-of-sale.

Set it up this afternoon. See real feedback by dinner.

Print a QR card, drop it on the tables, and let Heard do the sorting. Your reputation, quietly looked after.

Start your 30-day free trial
No card required
Cancel anytime
Start free trial